Not received confirmation sms?


Hi @Dr_Paula,

I sent both my chlamydia and HIV tests last week but I’m stressing because A) I sent it in an envelope that was brown on one side (is this the right one?)
& secondly I’ve not received my confirmation of receiving my results and it’s been 5 days. Is there a way to check my status?


Hello @Adory

Do you think you could send us a text message about this as then we will be able to see your order and work out what has happened?

Many thanks



Thanks for the response @Dr_Paula.

I have sent a text now, I’ll await a response.