Results Questions


@Dr_Paula Hi, it’s been over 72 hours since I got the text saying my samples had arrived but I haven’t had my results yet and I’m getting no response from texting or emailing, is there any other way to contact someone? I’m getting really stressed about the whole situation.

Also is there any way the samples could become unusable if they aren’t processed within a certain time? That’s another thing worrying me.


Hello @shawnspence

This is a public forum so I cannot ask for your details to check your order. I have just checked and we have a small backlog of messages in our inbox and should be able to respond to you today.

Many thanks



Thanks for getting back to me, I really appreciate it. Just happy to have confirmation it’s still being looked at.